Japan Airlines's first class is one of my favorite first class products. As with all Japanese airlines the service is refined and elegant from the lounge to the end of the flight. The crew on this flight were extremely passenger oriented and proactive. They anticipated our needs and did frequent checks in the cabin to see if we needed any refills or food. Despite the long flight, their attitudes remained cheerful and perky which I really find amazing since it is so easy to get exhausted on long haul flights. I really appreciated one particular FA who spent a lot of time chatting with me and getting to know me. She offered Japan Airlines branded gifts to take home which was a nice personal touch.
There are some changes I noticed on this flight since my prior first class trip 2 years ago. There is no longer a cloth Loewe amenity kit. The amenity kit is now by Porsche Design and the products has been trimmed in quantity and quality (Hainan Airlines offers a better stocked kit). The pajamas were a limited edition also by Porsche Design available from March - June 2017.
From the moment you walk into the lounge you are welcomed by a staff member who personally go over the details of your trip and help inform you of any gate changes. You are then welcomed into the lounge by another staff member who follows to your seat and brings you a hot towel and a drink. The lounge in the main terminal has a sushi bar, which has a limited selection of freshly made sushi. The food buffet was plentiful and had lots of very tasty dishes, however I did find the food in the ANA suite lounges to more interesting and delicious.
I personally enjoy JAL's seat much more than ANA's boxy Suites. It is easier to view out of the window and if you are traveling with someone, the aisle seats are also more conducive to conversation since you are literally boxed in in ANA's seats.
The food onboard is definitely an experience. Everything was beautifully presented. The flavors were very interesting. The caviar course was not accompanied by the usual sides. Rather the rice wafers and the egg yolk cream formed a unique savory flavor which when mixed with the salty caviar was truly a unique and tasty combination. The desserts were especially good including the lychee yogurt sauce and the condensed milk ice cream. It wasn't as overpoweringly sweet as expected but fruity, refreshing, and creamy.
Overall, this was a perfect first class flight with excellent service from the ground to the air and delicious food at every minute. I especially appreciate the effort the crew put into their service. I honestly can't wait to fly with Japan Airlines again.
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